pgpg Privacy Protection Policy
pgpg protects players' personal data with full security and trust. This policy explains what data we collect, how we use it, and what your rights are.
1. Introduction and Purpose of This Policy
pgpg (also referred to as "we") is a platform offering football betting, live casino, slots, and various games for players in Myanmar. This Privacy Policy applies to all players using our services and is written to explain how we handle your personal data.
By using our services, you are considered to have agreed to the terms in this policy. If you do not agree with the policy, we ask that you stop using our services. If you have any questions, you can contact us at [email protected].
Who This Policy Applies To
This policy applies to the following individuals—
- Visitors browsing the pgpg website
- Players who have registered an account and play on pgpg.today
- Players who make deposits and withdrawals
- Our service providers and partners
2. Personal Information We Collect
pgpg collects only the data necessary to deliver services effectively and to ensure security. The data we collect can be divided into the following categories—
a) Data You Provide Directly
Data we receive through your account registration, form submissions, or communications—
- Full name
- Date of birth (to verify age 21+)
- Contact email address
- Payment information (KBZPay, Wave Money, AYA Pay, CB Pay account numbers)
- Player preferences and responsible gaming options
b) Automatically Collected Data
Data we receive automatically when you use our services—
- IP address and network information
- Browser type and version
- Type of device used to access the platform
- Session log data and recently viewed pages
- Gaming history (games played, bets placed, time of activity)
- Financial transaction records
c) Cookies and Tracking Technologies
We use cookies and web beacons to improve our services and your gaming experience. This data cannot directly identify an individual, but it is useful for improving our services. You can block cookies in your browser, but please note that doing so may limit certain services.
3. How We Use the Data We Collect
pgpg uses player data only for clear, defined purposes. The main purposes for which we use data are—
To Provide Services
- Account creation and management
- Verifying deposits and withdrawals
- Issuing bonuses and promotions
- Storing gaming history and activity records
To Ensure Security
- Preventing fraudulent activity
- Blocking unauthorized account access
- Conducting KYC (Know Your Customer) checks
- Preventing financial risks
Customer Support
- To answer your questions through 24/7 live chat support
- To resolve technical issues
- To investigate and resolve financial disputes
- To handle responsible gaming matters
Service Improvement
- Improving players' experience on the platform
- Identifying and investigating service issues
- Adjusting services based on player preferences
- Planning additional services to be added in the future
4. Personal Information Sharing and Disclosure
pgpg guarantees that your personal information will not be sold, rented, or distributed to third parties without justification. However, data may be shared with relevant individuals or organizations in the following circumstances—
Service Providers
Payment processing companies (payment providers such as KBZPay, Wave Money, AYA Pay, CB Pay), technology service providers, and security verification companies may only use the data we provide in accordance with our instructions, and may not use it for their own purposes under any circumstances.
Legal Obligations
We may be required to disclose data when ordered to do so by a relevant court, legal directive, or legal process. When this occurs, we will endeavor to notify you in advance to the extent permitted by law.
Security and Fraud Prevention
When investigating financial fraud, money laundering, or actions that harm the platform, data related to you may be shared with the relevant security authorities.
Business changes
If the platform is merged, sold, or ownership changes, personal data may be transferred to the new owner. Players will be notified in advance if this happens.
5. Data Retention Period
We will retain personal data for as long as needed to provide our services or as required by law — whichever is longer —
Account data
Retained until your account is deleted and the service relationship ends. Legal requirements may extend this period.
Financial transaction records
Deposit and withdrawal records and financial data will be retained in line with financial law requirements.
Gaming records
Gaming records will be kept for as long as needed to resolve any disputes related to a transaction.
Log data
Technical log data will be retained for a reasonable period for service security and maintenance purposes.
Deletion requests
If you request deletion of your data, we will act as quickly as possible after fulfilling our legal obligations.
6. Data Security Measures
pgpg uses technical and operational measures to protect your personal data —
SSL Encryption
We use TLS/SSL encryption technology whenever data is transmitted on our website. Payment data is encrypted during transmission, making it impossible to intercept or compromise.
Access control
Access to your personal data is granted only to staff who need it (on a need-to-know basis). We have guidelines for how employees must handle that data.
Server security
Our servers are protected by firewalls, access monitoring, and regular security checks. Data backups are also performed regularly.
Payment data protection
We do not store players' KBZPay, Wave Money, AYA Pay, or CB Pay payment details on our servers. All payment processing is handled through those providers' own encryption technology.
In the event of a breach
If we become aware of a personal data breach, we will notify you without delay and explain what happened, the potential impact, and the steps we will take. We will work to contain the breach and limit the damage as quickly as possible.
7. Players' Rights Regarding Personal Data
Every player with a pgpg account has the following rights —
You can request to view the data we hold about you
You can request correction of any inaccurate personal information
You can request deletion of data that is not subject to legal obligations
You can request that certain data processing be restricted
You can request your data in a readable format
You have the right to object to certain uses of your data
How to exercise your rights
To exercise any of the rights listed above, you can contact us at [email protected]. We provide customer support via 24/7 live chat and email, and we can respond to your personal data questions in Burmese.
8. Protection of Children Under 21
Access Restriction for Underage Users
pgpg services are available to users aged 21 and above only. We strictly enforce this restriction and do not consent to storing personal data of anyone under 21.
If we become aware that a player is under 21, their account will be closed immediately and any related data will be deleted, except where retention is required for legal protection purposes.
If you are a parent or guardian and believe your child under 21 is accessing this service, please contact us immediately at [email protected].
9. Cookies Policy
Cookies are small files that our website stores in your browser. These cookies help us deliver the service effectively—
Essential Cookies
Required to maintain your log-in session and enable the core functions of the service. Without these cookies, the service cannot work properly.
Analytics Cookies
Help us understand how you browse the website. We use this data to improve our service.
Functional Cookies
Remember your preferences (language, profile settings) so you do not have to re-enter them every time you visit.
How to Block Cookies
You can block cookies through your browser settings. Please note, however, that doing so may restrict certain parts of the service.
10. Policy Updates and Contact
Right to Update the Policy
pgpg may update this privacy policy from time to time to ensure players are best protected and to stay in line with changing legal requirements. Where updates are significant, active players will be notified.
Please note that continuing to use the service after an update has been made means you accept the revised policy.
Contact Us
If you have questions about this policy, wish to exercise your personal data rights, or have any complaints regarding how your data is handled—
- Email: [email protected]
- Live Chat: You can reach us in Burmese via 24/7 live chat on the website
We will respond to policy-related questions through our 24/7 live chat or by sending your query to [email protected].
Frequently Asked Questions about Privacy Protection
Common questions from players and our answers