Play responsibly at pgpg and stay in control of your life
Gaming is a form of entertainment. At pgpg, we put safe and enjoyable play first — giving you the tools to stay in control, along with care and understanding every step of the way.
Gaming and Responsibility
We are committed to making sure every player at pgpg can enjoy both fun and safety at the same time. This platform is intended for players aged 21 and above, and we consistently uphold responsible gaming standards.
Gaming should be an activity you enjoy for entertainment and fun. That said, we are well aware that without sensible limits, gambling can lead to financial and mental health problems. That is why pgpg provides the tools and information players need to stay in control.
From deposit limits to self-exclusion, from taking a break to asking for help — pgpg is with you at every step. By reading this page, you are taking part in protecting yourself and the people you care about, and we respect that.
The Responsible Gaming Tools we provide
Age Verification
pgpg verifies that all players are 21 or older at the time of registration. You are required to submit proof of age before your account can be opened. This is the first step in protecting underage individuals.
Deposit Limits
You can set your own maximum deposit amount on a daily, weekly or monthly basis. Lowering the limit takes effect immediately, while increasing it requires a cooling-off period. This helps prevent unplanned spending.
Time-Out
You can pause your gaming for anywhere between one day and six weeks. During a time-out, you will not receive bonuses and cannot make deposits. This tool gives your mind a rest so you can return feeling settled and clear-headed.
Self-Exclusion
If you feel that gambling is becoming a problem, you can lock your account for 1 month, 3 months, 6 months, or a permanent period that cannot be reversed. During this time you will not be able to log in to play, and all bonuses will be removed.
View Betting History
You can check your gaming history, deposit records, and withdrawal records at any time. Being able to clearly see how many times you have played and how much you have spent helps you make better decisions.
24/7 Caring Support
If you ever feel stressed about gambling, you can reach our Live Chat support in Myanmar language 24 hours a day. We will walk you through personalised advice and how to use the available tools.
How to Set Limits
Open Account Settings
Log in to pgpg and go to the "Responsible Gambling Tools" section from the settings menu.
Choose the Type of Limit
Deposit limit, Time-Out, or Self-Exclusion — choose whichever suits you.
Enter Amount / Duration
Fill in the amount or number of hours / days in the relevant field.
Confirmed and Active
Deposit limits and Time-Out take effect immediately. Self-exclusion cannot be changed once it is set.
Responsible Gambling Guidelines
By keeping these guidelines in mind, you can always keep gambling as entertainment—
- Only play with money you can afford to lose — do not treat it as an investment
- Set a budget and do not play beyond it
- Do not tell yourself you must win back losses — do not chase the gap with more money
- Avoid playing when you are drunk, in pain, or under stress
- Limit your playing time and make time with family a priority
- Strictly avoid mixing drugs and gambling
Warning Signs of a Problem
If any of the following signs apply to you, accept that gambling has crossed the line of entertainment and seek help—
- You cannot decide whether to play or not, and gambling is all you keep thinking about
- You feel you must recover lost money and have spent more than you intended chasing losses
- Your relationships with family, friends, or work have suffered because of gambling
- You feel you need to hide your gambling and play in secret
- Even when short of money, you borrow or look for ways to get money just to play
- When you cannot play, you feel irritable, angry, or withdrawn
- You lose track of how long you have been playing — it feels like time just disappears
Check Yourself
Answer the questions below honestly. If you answer "Yes" to more than three, try reaching out to our Support Team—
These questions are not written to judge you — pgpg respects the courage to be honest with yourself.
How to get help
The pgpg Support Team is available 24 hours to help you stay calm and cope with gambling-related issues. There are two ways to contact us—
24/7 Live Chat
Click the Live Chat button on the pgpg platform to reach us directly in Myanmar language. We can explain how to set deposit limits, take a Time-Out, or self-exclude.
Email contact
You can write to [email protected] in Myanmar language. Please send a clear description of the gambling issue and what you need help with — we will take care of it.
Stay in control and enjoy pgpg
Make use of the limit tools we provide and play for fun. If you have any financial or gambling-related questions, you can find answers in the FAQ section.